ITIL Dashboard Excel Template for Incident, Problem & Change Management

The ITIL Dashboard Template in Excel is a ready-to-use solution designed for IT service management teams who want clear visibility into incidents, problems, changes, and SLA performance. Built on ITIL (Information Technology Infrastructure Library) best practices, this Excel-based dashboard enables businesses to monitor KPIs, improve service delivery, and maintain compliance—all without expensive ITSM tools.

With its interactive charts, automated reports, and intuitive layout, the template provides IT managers with real-time insights to drive smarter decision-making.

Key Features

• Incident Management
  Track total incidents, open vs. closed cases, and prioritize tickets by severity. The dashboard also calculates Mean Time to Resolve (MTTR) to help reduce downtime and improve response efficiency.
• Problem Management
  Identify recurring issues, conduct root cause analysis, and document corrective actions. This module empowers IT teams to prevent repeat failures and enhance long-term service stability.
• Change Management
  Record requests for change (RFCs), approvals, and implementation outcomes. Measure successful vs. failed changes to minimize risk and maintain system reliability.
• SLA Monitoring
  Compare actual resolution times against SLA benchmarks. Visual indicators highlight compliance rates so teams can address breaches before they escalate.
• KPI Tracking
  Monitor essential ITSM metrics including MTTR, First Call Resolution (FCR), and ticket volume trends with auto-updating graphs and scorecards.
• Interactive Excel Dashboard
  Easy-to-read visuals like pie charts, bar graphs, and performance gauges present IT metrics at a glance. All reports are generated automatically from your data entries.

Benefits

• Cost-Effective ITSM Tool
  No need for costly IT service management software. This template runs directly in Excel, making it a budget-friendly yet powerful reporting solution.
• Customizable & Scalable
  Adapt the template to your organization’s processes, add custom KPIs, or expand modules as your IT operations grow.
• Data-Driven Decisions
  Gain actionable insights into IT service performance, helping managers optimize resources and improve SLA compliance.
• Boost Team Productivity
  With clear visibility into priorities, IT staff can resolve issues faster and focus on business-critical tasks.
• Better Client Satisfaction
  Reliable service tracking and improved SLA adherence strengthen trust and customer relationships.

Who Should Use It?

• IT Managers & Service Desk Leads: Monitor team performance and resource allocation.
• Business Leaders: Understand IT’s role in business outcomes and service quality.
• IT Consultants: Deliver ready-to-use tools to clients seeking ITIL compliance.
• Small to Large Organizations: Whether you manage a small IT team or enterprise operations, this template adapts to your needs.

Why Choose This ITIL Dashboard Template?

Unlike complex ITSM systems, this Excel dashboard is simple, lightweight, and requires no additional software. It empowers organizations to adopt ITIL best practices without a steep learning curve. Whether you need to track incidents, monitor SLAs, or improve IT service delivery, this template provides a reliable and efficient solution.

👉 Download the ITIL Dashboard Template in Excel today and take control of your IT service management with powerful insights, real-time KPIs, and easy-to-use visuals.